General FAQ

What are you hours and locations?

Dispensary 33 has two locations, Andersonville and West Loop.

Our Andersonville location serves both medical patients and recreational customers. Our West Loop location serves ONLY recreational customers.

You can find us here:

Andersonville: 5001 N Clark St., Chicago, IL 60640; 9am – 9pm every day

West Loop: 1152 W Randolph St., Chicago, IL 60607; 10am – 10pm every day

What payment methods do you accept?

Dispensary 33 locations are cash only. We have ATMs located at both locations for a small fee.

How much cannabis can I purchase at Dispensary 33?

Illinois non-medical residents can purchase up to 30 grams of flower, 5 grams of concentrate, and 500mg THC for edibles and infused products per visit.

Out-of-State recreational customers can purchase up to 15 grams of flower, 2.5 grams of concentrate, and 250mg THC for edibles and infused products.

If you live in Illinois but still use an out-of-state ID, you will be able to purchase the out-of-state limit.

Illinois medical cannabis cardholders can purchase up to 2.5 ounces of cannabis (70.87g) every two weeks.

For more information on how much cannabis you can purchase in Illinois, check out our blog post!

Who can purchase recreational cannabis?

Anyone with a valid 21+ government issued photo ID can purchase recreational cannabis in Illinois. This includes out-of-state IDs or passports! Just make sure your ID is up to date and not expired.

Where can I consume cannabis in Illinois?

Anyone 21+, or any medical patient may consume cannabis at their home, in their backyard, back porch or private residence, out of public view. However, landlords and property owners can ban consumption at their discretion.

The full answer is more complex, though. Read our post on everywhere you can and can’t consume cannabis in Illinois.

What's the difference between medical and recreational cannabis?

Products are the same for medical patients and recreational consumers. The only difference between recreational and medical cannabis products is the tax amount. Note: All taxes are included in the prices listed on our menu.

Medical cardholders pay a 2.25% pharmaceutical tax while recreational customers pay the following total tax rates in Chicago:

  • 26.25% on flower
  • 36.25% on edibles
  • 41.25% on cartridges and concentrates

Medical cannabis is only available at Dispensary 33 Andersonville. Recreational cannabis is available at both our Andersonville and West Loop locations.

What will be for sale?

We have a live menu and carry a range of the highest quality cannabis products available in Illinois, including dry flower, pre-rolled joints, edibles, vape pens, concentrates, topicals, sublinguals and more. If you don’t see your favorite item, check back later in the week to view our updated inventory!

BROWSE ANDERSONVILLE MENU BROWSE WEST LOOP MENU

Why are your prices so much higher than other dispensaries?

The prices on our menu and in-store have all taxes included so you know exactly what you’re paying on your way out! You’ll find that other dispensaries do not include the taxes on their menu, and the taxes are added up at the register.

Check out our menus here:

BROWSE ANDERSONVILLE MENU BROWSE WEST LOOP MENU

How can I access my account?

As of December 1, 2022 all account holders will need to reset their password by selecting the “Reset Password” option.

If you are still having issues accessing your account, please let Dispensary 33 floor staff know or use our contact page.

CREATE A PREORDER ACCOUNT

I have two different accounts. Can I merge the accounts and my points?

As of December 1, 2022 accounts can be merged in-store. Points cannot be moved from account to account; however, store staff will be able to assist you in making this account update in- person.

How does your Hashback R33wards program work?

To earn Hashback R33wards points, you must have a Dispensary 33 recreational or medical account. For every pre-tax dollar you spend you earn 1 point. Once you accrue 300 points, you are credited a $10 reward to use for your next purchase. These rewards do not expire, and you can stack and save them for future use!

How do I view these points?

You can keep track of your points on either the bottom of your paper or digital receipt! If you’d like to check the status of your points in store, ask a budtender and they will be able to assist you.

I'm having an issue with a product I purchased at Dispensary 33. How can I return this item?

Due to Illinois state law, we cannot accept returns or exchanges. If you’re having an issue with a product you purchased at Dispensary 33, please bring in the product and a valid ID. If you do NOT have an account, please bring the product, valid ID, and receipt of your purchase.

Store managers will be able to confirm your purchase, confirm the product issue, and we will be able to issue a credit memo of the cost of the product onto your account that you can use on your next purchase!

Where can I park at Dispensary 33?

ANDERSONVILLE: There is plenty of street parking on Clark St., Argyle St., and other nearby side streets. Do not park in the lot across the street from Dispensary 33 or your car will be towed.

WEST LOOP: At our West Loop Dispensary there are a limited number of free parking spots in front of the Dispensary entrance in addition to street parking on Racine Ave. and Randolph St.

Where can I find you on social media?

You can find us on all social platforms! Follow us and stay in the loop on Instagram, Facebook, and Twitter. Sign up for the Dispensary 33 newsletter to keep up with news + sales.

Instagram Twitter Facebook

Medical FAQS

I have an Illinois medical cannabis card. How do I shop at D33?

As of June 22, 2021, medical cannabis patients no longer need to designate a dispensary. If you have a medical cannabis card, you can come in and shop at Dispensary 33! Create a medical cannabis patient account to shop with Dispensary 33, earn points and preorder.

CREATE MEDICAL PREORDER ACCOUNT

This is my first visit. How do I preorder?

First, set-up a preorder account for our Andersonville location using your medical card information.

If you need help, please use our contact form to get ahold of us. Make sure to include your 8-digit QP number and expiration date found on your medical cannabis card. We will reply shortly to help you create your account!

Preorders before 9:00pm are for same day pick up. Preorders after 9:00pm are for next day pick up.

CREATE MEDICAL PREORDER ACCOUNT CONTACT US

Do I need to go to my doctor again to renew my medical cannabis card?

If you have had your card for less than three years, you only need to extend your card online. The State has provided detailed information about extending your card.

If it has been three years since your last doctor’s certification, then you must get re-certified by an Illinois advanced practice nurse, physician assistant or physician.

If you need a doctor referral, you can sign-up through our Get a Card Page and we’ll provide an up-to-date list of healthcare professionals in the area that are sympathetic to medical cannabis patients.

NOTE: The state is no longer mailing physical cards to medical cannabis patients. Patients will access their medical card online via the Medical Cannabis Patient Portal.

MEDICAL CANNABIS PATIENT PORTAL PRINT YOUR MEDICAL CARD

I don't have a medical card. Should I get one?

Yes! There are many reasons to apply for a medical cannabis card, including lower taxes. Medical cardholders only pay a 2.25% pharmaceutical tax.

Recreational customers in Chicago pay the following total tax rates:

  • 26.25% on flower
  • 36.25% on edibles
  • 41.25% on cartridges and concentrates
  • All pricing on our menu includes taxes
Learn More

What do I do if I lose my card?

If lose your card, log into the State’s MCPP portal and print a paper copy. You do not need to apply for a replacement card.

PRINT YOUR MEDICAL CARD

How much cannabis can I purchase as a medical patient?

Medical cannabis patients can purchase up to 2.5 ounces of cannabis every 14 days.

If you need the ability to purchase more cannabis, you can request a waiver to increase your allotment to 5 ounces every 14 days! A certifying healthcare professional will need to create a waiver in the State’s online portal to recommend the increase. Once the waiver is created, you will receive an email from the State notifying you that your allotment has been increased.

ALLOTMENT WAIVER INSTRUCTIONS (FOR HEALTHCARE PROFESSIONALS)

I have a medical cannabis card from another state. Can I purchase medical cannabis?

No, but you will be able to purchase recreational cannabis provided you are +21 and have valid ID. Illinois does not allow anyone without an Illinois medical cannabis card (or who is a caregiver for an Illinois medical cannabis patient) to purchase medical cannabis.

Eligible conditions for medical cannabis can vary by state, but if you have recently moved to Illinois, your condition may qualify you for an Illinois medical cannabis card.

NOTE: You must be able to demonstrate that you are an Illinois resident to qualify for an Illinois medical cannabis card.

Get a Card

Recreational

I am already a recreational customer at your Andersonville dispensary. How can I preorder for West Loop?

You’ll need to create a preorder account for our West Loop dispensary even if you already have a preorder account for our Andersonville location. Likewise, if you are a customer at West Loop and want to shop in Andersonville, you need to create an Andersonville preorder account.

CREATE RECREATIONAL PREORDER ACCOUNT

Do I need an account to purchase recreational cannabis?

You do not need to create an account to purchase recreational cannabis at Dispensary 33. However, we offer $10 off your first preorder of $33 or more and recommend you purchase with an account to gain points every time you buy.

Still have a question?

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